In accordance with European EU Regulation No 261/2004, we will provide the following services whenever possible:
Meals and drinks
As a general rule, if your flight is delayed by two to three hours, we will give you a soft drink, coffee or tea.
If your flight is delayed by three or more hours, we will give you a sandwich with a soft drink, coffee or tea. If this period coincides with any of the main meals of the day, we will provide you with breakfast, lunch or dinner, as appropriate.
If the delay is so long that a hotel stay is required, our ground services agent will arrange accommodation at a hotel near the airport. Transport to the hotel and back to the airport will also be provided. Passengers will be informed of the new estimated flight departure time as soon as this information becomes available.
Passengers will be informed of the new estimated flight departure time as soon as this information becomes available. Orbest shall take care of the abovementioned expenses as well as food and drink during passengers' stay at said establishment.