Booking terms and conditions

The flight you take with Orbest, whether domestic or international, is subject to the Montreal Convention of 28 May 1999, signed and ratified by Spain; Regulation (EC) No 889/2002 of the European Parliament and of the Council of 13 May 2002 amending Council Regulation (EC) No 2027/97; applicable Spanish legislation, and the legally-binding booking terms and conditions established by this company, a summary of which is set out below. A detailed publication of these terms and conditions may be requested at our offices.

  • This airline is a "community air carrier", which means an air carrier with a valid operating licence granted by a Member State.
  • "Ticket": For the purposes of this contract, "ticket" means "ticket and baggage stub"; and "air carrier" or "airline" is the designation for any air carrier which transports or undertakes to transport the passenger or their baggage under this contract.
  • "Person entitled to compensation" is any passenger or any person entitled to lodge a claim for said passenger, in accordance with the applicable regulations.
  • "Baggage" is both checked and unchecked, unless explicitly stated otherwise. "SDR" means a Special Drawing Right as defined by the International Monetary Fund; The amounts expressed will have an approximate equivalent in the local currency in question.
  • The carriage and other services provided by the air carrier are subject to the legal framework outlined in the NOTICE to:
  • The air carrier undertakes to make every effort to transport the passenger and their baggage with reasonable diligence. The agreed stopovers, if any, are the points indicated on the ticket or which appear in the flight itinerary provided by this air carrier. The carriage, if performed by several successive carriers, is considered as a single operation.
  • The times shown in the timetables or flight details are approximate, with strict compliance not being guaranteed. This air carrier may, if necessary, choose to use another carrier, use other aircraft and make alterations to the planned itinerary. Possible connections are not guaranteed. The air carrier must inform passengers about this.
  • Air carrier liability for passengers and their baggage
  • Any claim before a court must be brought within two years from the date of arrival of the aircraft at the destination, or within two years from the date on which the aircraft should have arrived.
  • The passenger may lodge a complaint or claim to the company with which the service was contracted and/or to the company in charge of providing the service; if the ticket contains the name and code of an airline, this is the contracting party.
  • The passenger must comply with governmental requirements for the flight, present the relevant documents for boarding, and comply with applicable flight-related regulations such as the prohibition or restriction on smoking within the aircraft, arriving at the airport at the time indicated by the air carrier or (if no such time was indicated) arriving sufficiently early to complete departure formalities, and - at all times - abstaining from personal behaviour which may affect the proper operation of the aircraft. Failure to do this will justify the passenger being denied carriage or the captain taking appropriate measures once the passenger is under their responsibility. The airline is not responsible for damages, loss or expenses which may arise due to failure to comply with requirements set out in this and previous clauses, or for inappropriate behaviour which compels airline staff to take measures which may delay or disrupt boarding.

Government taxes, duties and fees

The price of the ticket may include taxes, duties and fees imposed by government authorities on air transportation. These taxes, duties and fees, which may account for a significant portion of the cost of the ticket, may be included in the price of the ticket or indicated separately in fields stating the "TAXES/DUTIES/FEES" of the ticket. You may have to pay taxes, duties or fees which have not yet been charged. Please check with your travel agency.

Passengers denied boarding

Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishes common rules on compensation to passengers in the event of denied boarding. The rules which the airline will follow for boarding in the event of an overbooked flight shall be available for public consultation at the air carrier's offices and check-in desks. What's more, the air carrier shall provide each passenger affected by denied boarding with a form setting out the rules on compensation for denied boarding.

Flying with another airline

Orbest is the air carrier only when "Operated by Orbest" appears on the ticket. Otherwise, the operator will be another air carrier. Please bear in mind that each airline operating a flight establishes the baggage allowance that the passenger can take on their flights without being charged and in accordance with their restrictions on weight, size, content and conditions. For more information about your allowance and other restrictions, please check with the operating airline.

Orbest will inform passengers of the identity of the operating air carrier or carriers, in compliance with Regulation (EC) No 2111/2005, Art. 11.6