COVID-19 General Information
Health reasons why a passenger should not enter the airport
As required by the authorities, upon arrival at the airport, you will have to make a Health Statement
Download here the health statement
Forms and entry restrictions for different countries
Before arriving in Spain, international passengers must fill in the PLC (Passenger Locator Card) on www.spth.gob.es or with SPTH app (you can find it on Google Play and in the App Store). On an exceptional basis, it will be accepted in paper format when it cannot be filled in electronically.
Due to the current situation caused by the health emergency, we inform you that, upon your arrival or departure at the Airport, you must fill in the questionnaire requested by several authorities. To fill it in, please visit: https://afac.hostingerapp.com.
Mandatory guidelines for travellers who enter the Dominican Republic without symptoms from countries with active transmission of the coronavirus disease 2019 (COVID-19) with a link to the PUJ Diagram and a link to download the mandatory form.
Please find detailed below the information on the start-up, as of next November 29, of the Electronic Ticket Portal of Entry and Exit of the Dominican Republic.
This Unique portal will be from that date the means of registration and filling in the information required by the General Directorate of Migration, the General Directorate of Customs and the Ministry of Public Health, of all passengers entering or leaving the Dominican Republic, whether they are Dominican or foreigners.
This digital form will replace the completion of all the physical forms that are required to date. From November 29 to January 1, 2021, the two forms of information filling will be allowed: the current one through physical forms, and the new form through the digital form. As of January 2021, the digital filling of this form will be mandatory and exclusive. This form must be filled out prior to the passage of passenger migration. The form is accessed through the following link:
That page also contains detailed steps for filling it out and is in English and Spanish. In the link below, you will find a section with frequently asked questions:
#OrbestCuidaDeSi: new measures to provide you with the highest levels of safety and peace of mind throughout your trip
Evelop takes care of you during every phase of your trip to offer you the highest levels of safety and peace of mind:
Before you set off, please read this important information carefully:
The Spanish Aviation Safety Agency has restricted access to terminal buildings to passengers with a valid ticket or boarding pass within 6 hours of the scheduled departure of their flight and in the case of minors, people with reduced mobility or any other duly justified cause, to the companions of these passengers who are strictly necessary.
We recommend that you go to the airport well in advance of your flight; different checks are taking place in some countries that can considerably extend the procedures before flying.
When planning your trip, please note that many of the shops and restaurants at the airport may be closed.
As required by the authorities, you will have to make a Health Statement to confirm that: you do not have any symptoms, you have not been diagnosed with COVID-19, you have not been in direct contact with an infected person and you are not in a mandatory quarantine period.
We suggest checking in your carry-on baggage for free to avoid unnecessary movements on board and to fly more comfortably. Carry-on baggage is limited to one item per customer.
In line with health authority recommendations, carry-on baggage permitted on Evelop flights must not exceed 10 kg and measurements of 50×40×25 cm.
The weight and dimensions of your carry-on baggage will be checked carefully at the boarding gate. We ask you to please check in any baggage that exceeds the weight/measurement allowance in advance at our check-in desks.
IMPORTANT NOTICE: only one item of carry-on baggage per passenger is permitted. All other baggage (handbags, medicines, briefcases, etc.) in addition to your one item of carry-on baggage cannot be taken on board.
Please find the checked baggage allowance below:
- Passengers with a Basic airfare can check in maximum 1 suitcase up to 23 kg free of charge
- Passengers with an Economic, Flex and Superflex airfare, and Turista Plus passengers can check in maximum 2 suitcases up to 23 kg each free of charge
- MyEvelop customers can check in up to 27 kg per item of checked baggage free of charge
- Overweight checked baggage over 23 kg (or 27 kg for MyEvelop customers) and up to 32 kg will be charged at €10 per additional kg
- No items of baggage may exceed the maximum weight of 32 kg
- None of these airfares allow additional luggage. It will be only allowed to reach a maximum weight of 32 kg per luggage, paying extra costs mentioned above
The allowance described is valid for adult passengers and children. Infants (from 0 to 2 years old) do not have this allowance, but they will be allowed one piece of hand baggage according to the description above.
Please use a mask that covers your nose and mouth, preferably a surgical one or a superior one, at all times. Remember to bring sufficient masks depending on the duration of the trip and the manufacturer’s instructions.
Children under 6 years old and those who are unable to wear a mask for medical reasons are exempt from the mandatory use of a mask.
In line with our #EvelopTeCuida programme, we would like to let you know that you can change the date of or cancel your flight free of charge, up to 24 hours before your date of departure, in the event you test positive for COVID-19.
Please get in touch with our Customer Service department (971448082 / firstname.lastname@example.org) to change or cancel your flight. You will be asked to submit a document from an authorised centre confirming that you have tested positive for COVID-19.CANCELLATION/CHANGE OF DATE TERMS AND CONDITIONS FOR PURCHASED FLIGHTS
- Affected flights: Any flight if the passenger tests positive for COVID-19.
- Date change: only one free change per passenger on Evelop flight before 31st December 2021.
- Flight change/cancellation deadline: up to 24 hours before the flight departs.
- This benefit will be extended to up to a maximum 4 other passengers in the same booking.
- Required documentation: document confirming a positive COVID-19 test carried out at an authorised centre between 15 days and 24 hours before the flight departs. The company reserves the right to request the original document.
Security measures to be taken within the airport
To make your flight as pleasant and safe as possible, the following measures have been taken on our transoceanic flights:
Important information for after your flight.