Check-in
Check-in opens at least 2 hours before departure for short- and medium-haul flights (domestic and European flights) and closes 45 minutes before the scheduled departure time. For long-haul flights (Caribbean and Mauritius), check-in opens 4 hours before departure and closes 60 minutes before the scheduled departure time.
Orbest operate from following airport terminals:
Lisboa (LIS) Terminal 1
Punta Cana (PUJ) Terminal 2
Cancun (CUN) Terminal 3
Varadero (VRA) Single terminal
It is very important, and your responsibility as a traveller, to have the right documents and to have the minimum basic knowledge about the country you're going to visit. (Entry and departure visas, vaccination certificates, etc.).
The information shown below is merely for guidance; please contact the relevant embassy or consulate sufficiently in advance of your trip to find out about the required documents.
Top destinations
Travelling to Cuba
All non-resident Cubans and foreigners travelling to Cuba are required to have a confirmed return ticket* out of the country.
Travelling to the Dominican Republic
All non-resident foreigners travelling to the Dominican Republic are required to have a confirmed return ticket* out of the country.
Travelling to Mexico
In compliance with the immigration requirements of the Government of Mexico, if you do not have a visa, if you are a European Union citizen and if you are travelling as a tourist, you may not stay in the country for more than 180 days. Border agents may demand to see a confirmed return ticket out of the country (by boat, train, bus or plane) within the abovementioned period. Failure to comply with this requirement may result in you being denied entry to the country and being sent back to the departure airport on the same day. You are responsible for any financial loss incurred by Orbest. Non-EU nationals should check with the Mexican Embassy.
Travelling to Mauritius
The information shown below is merely for guidance; please contact the relevant embassy or consulate sufficiently in advance of your trip to find out about the required documents.
Other countries whose nationals do not require a visa:
Angola, Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Botswana, Brazil, Brunei, Bulgaria, Burundi, Canada, Cape Verde, Chad, Chile, China, Croatia, Cyprus, Czech Republic, Democratic Republic of the Congo, Denmark, Dominica, Egypt, Estonia, United Arab Emirates, Fiji, Finland, France, Gabon, Gambia, Germany, Ghana, Greece, Grenada, Guyana, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Kenya, Kiribati, Kuwait, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau, Malawi, Malaysia, Maldives, Malta, Mexico, Monaco, Mozambique, Namibia, Nauru, Netherlands, New Zealand, Norway, Oman, Papua New Guinea, Paraguay, Poland, Portugal, Qatar, Reunion, Romania, Rwanda, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Suriname, Swaziland, Sweden, Switzerland, Tanzania, Tonga, Trinidad and Tobago, Tunisia, Turkey, Tuvalu, Uganda, United Kingdom, United States of America, Vanuatu, Vatican City, Zambia and Zimbabwe.
Other countries:
Nationals of other countries not listed above should contact the Embassy of Mauritius.
Travelling to Jamaica
European Union nationals may travel to Jamaica with their valid passports, without the need for a visa.
Information about children travelling alone, infants, pregnant women and passengers with special requirements.
Children travelling alone
Please note:
Similarly,
Infants
Newborn babies are accepted on the flight if they have reached seven days of age. Please remember that some countries require a passport or a birth certificate for entry. At Orbest, we're happy to accept your child's pushchair without any extra charge.
Our planes have special rows suitable for seating infants and small children (the bassinet service is available in certain seats with limited places). Therefore, If you're travelling with an infant, and request bassinet services ( subject to availability) please inform travel agency or contact with us through our contact form
Pregnant women
- Pregnancy over 36 weeks (32 in case of twins, triplets, etc).
- Healthy newborn babies, within the first 7 days of life.
- Premature babies must have a medical certificate proving that the flight conditions will not entail risks to their health.
- Expected complications during delivery
- Risk of miscarriage or recent miscarriage
Passengers with special requirements
Persons with disabilities or special requirements will be placed in seats that are considered the most appropriate to their requirements and that are in accordance with Civil Aviation Safety laws. These laws do not allow people with disabilities to sit in emergency rows.
If you need assistance upon departure or arrival of your flight, please head to our contact form or let your travel agency know. This information must be made known at least 72 hours in advance.
We accept wheelchairs and mobility aids at no extra cost. If possible, the passenger will use their own wheelchair up to the door of the plane, from where it will be placed in the hold. When arriving at the destination and depending on the airport, everything possible will be done to ensure that the wheelchair is available at the door of the plane. Orbest does not accept wheelchairs or mobility aids with spillable wet batteries.
It is not permitted to transport small vehicles powered by lithium batteries, either as hold baggage or as hand baggage. These objects are NOT considered to be mobility aids. Examples include electric scooters, electric unicycles, hoverboards, mini-segways, balance wheels, etc.
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Persons with visual or hearing disabilities travelling with guide dogs on a lead may board the plane with them. To make space for the dog, a window seat in a row next to the bulkhead will normally be allocated.
Orbest accepts, on its flights, breathing aids or oxygen concentrators (CPAP machines) that are autonomously powered by batteries that comply with regulations on the transportation of dangerous goods by air. Under no circumstances may these or other devices be connected to the electrical outlets of the aircraft. This service has no extra cost, but it will require authorisation using our contact form
Please follow the instructions from our ground staff regarding location, as well as the instructions you'll receive from our crew once on board, in order to guarantee a comfortable flight.
Travelling with pets
If you're flying with pets (only dogs or cats are accepted), please make sure you have the confirmed booking issued by Orbest for the transportation of animals. You can request it through our contact form
Orbest allows the transportation of animals as part of applicable excess baggage allowances, with the exception of guide dogs or service animals for the physically disabled and psychological support animals (providing, when necessary, documentation from the medical specialist involved).
The animals must be accompanied by their owners or authorised representatives.
The following animals will not be accepted in the cabin or in the hold:
- Commercial shipments of pets or shipments considered to be commercial. (More than 5 animals per passenger).
- Endangered species.
- Adult carnivorous animals of non-classified species kept as pets.
- Laboratory animals.
- Newly-weaned animals.
- Pregnant animals.
- Unacceptable animals may be accepted as goods in certain cases, for which you must make the necessary arrangements with the Orbest Department of Goods Carriage.
In addition, Orbest only allows the transportation of the following breeds of dogs in the hold or in the cabin of the aircraft if they are wearing a muzzle (Royal Decree 287/2002):
- Pit Bull Terrier
- Staffordshire Bull Terrier
- American Staffordshire Terrier
- Rottweiler
- Dogo Argentino
- Brazilian Mastiff ('Fila Brasileiro')
- Tosa Inu
- Akita
- Inu
Dogs with any of the following characteristics should also wear a muzzle:
- Muscular bodies, powerful and robust appearance, athletic configuration, agility, vigour and endurance
- Marked character
- Chest circumference between 60 and 80 cm; height at the shoulders between 50 and 70 cm, and weight over 20 kg.
- Bulky, cuboid, robust head; with wide and large skull, and bulging muscular cheeks. Large and strong jaws; robust, wide and deep mouth
- Wide, short and muscly neck
- Solid, wide, large and deep chest; arched ribs and muscular and short back
This type of dog should be transported in IATA-approved rigid carriers with metal doors, suitable for air transportation. Wire mesh or welded mesh carriers are not allowed. The state of these carriers will be supervised by our staff and may be rejected if they do not meet the minimum conditions of carriage.
The passenger will be responsible for feeding the animal if necessary. Carriers should be provided with suitable receptacles for food and water, allowing the dog to be fed from outside the carrier. The carrier must be properly ventilated on three sides.
Pets accepted in the cabin
Orbest authorises the carriage of pets in the cabin if the maximum dimensions of the carrier or cage are no greater than 50x40x25 cm (10x16x20 inches), and weigh no more than 10 kg (combined weight of the animal and carrier). These characteristics shall also be applied to emotional support animals (if they exceed these limits, they shall be carried in the hold). Animals must remain in the carrier for the duration of the flight.
This restriction does not apply to guide dogs. Guide animals must be trained to behave appropriately. An animal showing signs of aggressive behaviour or lack of training may not be accepted as a guide animal even if it is assisting a passenger with reduced mobility or is necessary for the passenger's emotional well-being.
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Animals accepted in the hold
If the measurements of the carrier/cage or the weight of the animal exceed those indicated for carriage in the cabin, they may be transported in the hold, obeying the general requirements and restrictions of the carrier used. The total number of animals accepted on each flight is restricted, so please let us know your intentions as early as possible.
In all cases, the carriage of animals in the cabin or in the hold must respect the entry and departure conditions of each country. In addition, all animals must have their personal identification, which shows their name, age, breed, vaccination status, etc. Please check with your vet before flying and make sure you comply with the customs procedures of each country.
Sports equipment
You may take sports equipment on your flight if you wish. You can check the cost per flight and object in the following table:
Sports equipment is subject to compliance with safety regulations on baggage permitted and regulations on the carriage of objects which may contain dangerous substances, such as camping and outdoor survival equipment, diving gear with compressed air bottles, etc.
Some objects will be restricted by their size or characteristics. Please check with our staff at our contact form
BOARDING
Once you have checked in your baggage and received your boarding pass, please proceed to the departure lounge. Please:
- Use the information boards to find out your boarding gate and stay alert for any changes or additional information.
- Listen to the instructions given by the ground staff, as they are aimed at making the boarding process as smooth and orderly as possible.
- Have your boarding pass and personal identification ready to show when boarding.
- If your hand baggage is taken off you at the boarding gate due to its weight or size, please inform the boarding staff about its contents in order to identify any items which may be prohibited from being placed the hold.
- Once aboard the plane, follow the instructions of the cabin crew.
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Check Orbest policy on the use of electronic devices on board our planes.
Arrival at destination
Once you have arrived at your destination, if there are any irregularities with your baggage, please contact the baggage office of our ground services company, which will provide you with the appropriate information. Don't forget to collect all your belongings before leaving the plane. They are in you care and Orbest will not be responsible for their loss.
For more information, please see the Baggage Irregularities.
Declaration of Value
You may insure the value of your checked baggage by using this service.
Terms and Conditions:
- The cost will be 15% of the declared special value.
- The declared value may not exceed 5,000 euros or equivalent.
- You must, without fail, present the original receipts of the items you wish to declare in order to objectively prove their actual value.
- Once you have collected your baggage at the arrival airport, you must confirm that you have received the items in the same conditions as when they were declared. Please let the airline know immediately about any discrepancy by completing a PIR (Property Irregularity Report) at the baggage office of the Orbest Airlines ground services company. No claims will be accepted after you leave the baggage reclaim area at the arrival airport.
This service is available directly at the following airports:
Adolfo Suárez,
If you #brand#'s departs from an airport that is not in the list above, please call us at 902 222 008 at least 72 hours before your flight departure, and we will tell you how to proceed, or use our contact form
