Passenger rights

This section includes some useful links containing the European regulations on air passenger rights. It also includes Orbest's policy on delays, cancellations and denied boarding.

European regulation establishing common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations, or long delays of flights.

(EC) No 261/04 - Denied boarding, cancellation and delays

European regulation concerning the rights of disabled persons and persons with reduced mobility when travelling by air.

(EC) 1107/06 - Rights of disabled persons and persons with reduced mobility when travelling by air.

European regulation concerning the rights of disabled persons and persons with reduced mobility when travelling by air.

(EC) 889/2002 - On air carrier liability in the event of accidents.

European regulation on the establishment of a Community list of air carriers subject to an operating ban within the Community and on informing air transport passengers of the identity of the operating air carrier.

(EC) No 2111/2005 - Information for passengers on the identity of the operating air carrier